Lowongan Kerja Customer Service Officer di Bali

Lowongan Kerja Customer Service Officer di Bali

Customer Service （Chatroom）

Job descriptions:  

• • • Make outbound calls or send messages to clients based on distribution, build up solid and excellent relationship.
    • Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction.
    • Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
    • Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
    • Handle occasional tasks assigned by supervisors.

Requirements: 

• • • Required languages: English and Bahasa Indonesia (Spoken and written)
    • Excellent telephone skills and communication skills
    • Able to work with a rotational shift schedule
    • Accept short-term business trips

Benefits:

• • • Opportunities for career growth and advancement within the company.
    • Performance-based bonuses to reward your dedication and exceptional service.
    • Afternoon and night shift bonus.
    • 5 working days in a week.

Customer Service (Zendesk / Livechat）

Job Descriptions:

• • • Respond to customer inquiries via live chat promptly and professionally.
    • Provide accurate information about our product, addressing customer concerns, questions and feedback
    • Maintain a high level of product knowledge to offer personalized solutions and recommendations.
    • Collaborate with internal teams to resolve complex issues and provide effective solutions.
    • Effectively escalate and report customer issues to concerned teams or supervisors when necessary, ensuring timely resolution.
    • Identify processing improvements to enhance overall customer satisfaction.

Requirements

• • • Lulusan baru dipersilakan untuk mendaftar.
    • Fasih berbahasa Inggris (Lisan dan tulisan).
    • Keterampilan komunikasi yang sangat baik, baik tertulis maupun verbal.
    • Berempati dan sabar saat berhadapan dengan interaksi pelanggan yang menantang.
    • Kemampuan pemecahan masalah dan multitasking yang kuat.
    • Terima shift bergilir, fleksibilitas untuk bekerja pada jam non-tradisional termasuk malam hari, akhir pekan, dan hari libur.
    • Keterampilan dalam alat helpdesk dan perangkat lunak CRM lebih disukai.

Manfaat:

• • Peluang untuk pertumbuhan dan kemajuan karir di dalam perusahaan.
  • Insentif dan bonus berbasis kinerja untuk menghargai dedikasi dan layanan luar biasa Anda.
  • Bonus shift sore dan malam.
  • 5 hari kerja dalam seminggu.